We handle returns on a case-by-case basis with the ultimate goal of customer satisfaction. We stand behind our goods and services and want our customers to be happy with them. We will always try to take care of our customers - our philosophy is to treat our customers fairly and reasonably. We have long believed that when we treat our customers fairly, they will treat us fairly. We request refunds for bids used to purchase returned items. If we choose to offer a refund and there is no record of sales available, we will ask you for personal identification and will offer a refund at the current price on your payment order.
Do I need to return it? We no longer send a return label with your order, but you can still print your own prepaid label, obtain a QR code to use at an eligible USPS location, or return it in-store.
We are now accepting returns of eligible fdjshops and fdjshops.com items at fdjshops stores. Items purchased at fdjshops or fdjshops.com are not eligible for fdjshops store refunds. Returns must be processed at the store where they were originally purchased.